Refund policy

We want you to be happy with your purchase. If you change your mind, you may return your order under the following conditions.

Right of withdrawal
You have 14 calendar days to notify us that you wish to return your order, counted from the day after you receive your delivery (not the day you place your order). This period is set by Swedish and EU distance-selling law and is measured in full calendar days — not to the exact hour or minute of purchase or delivery.

How to return

1. Notify us in writing (email) within the 14-day period that you wish to cancel your purchase.

2. Once you've notified us, you then have a further 14 days to physically send the item back to us.

3. The shoes must be returned unworn outside, in their original, undamaged packaging, with all original contents included (box, tags, papers, etc.).

Shipping costs

- The cost of returning the item to us is paid by the customer.

- If your return is approved, we will refund the item price and your original delivery cost to us — as required by law.

Refunds
Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds are issued to your original payment method.

Condition of returned items and refund deductions
Shoes should only be tried on as you would in a physical store — indoors, on a clean surface. If the returned item shows signs of use or damage beyond this, we will deduct from your refund to reflect the reduced resale value, as follows:

- Worn outside / visible sole or outsole wear: 50% deduction from item price

- Missing original box: 30% deduction

- Missing tags, papers, or other original contents: 15% deduction per missing item

 - Item damaged, stained, or altered beyond normal try-on wear: up to 100% deduction (refund may be refused in full if the item is no longer resellable as new)

- Box present but damaged/crumbled (still usable/identifiable): 10% deduction

- Box present but severely damaged (torn apart, unusable as packaging): 25% deduction

- Deductions are cumulative — for example, an item that is both worn outside and missing its box may be deducted 50% + 20% = 70%.

We assess each return individually and may adjust deductions if the actual resale impact differs from the categories above


Partial Refund Conditions

If you fail to collect your package, we will notify you by email and sms (if applicable), and likely the carrier will return the package to us. 
In this case, we offer the recipient two choices:

- Reshipment: Have the package sent back to them (the customer pays the new shipping cost).

- Partial Refund: Receive a partial refund (based on the factors listed below).

If the customer does not reply within 14 days of us receiving the returned package, we will automatically issue a partial refund.

Factors of the partial refund

Deductions will be made from the order's total based on both varying circumstances and automatic deductions based on the process of returning a failed shipment.

Varying circumstances include damaged boxes, and will be deducted as seen in the "Condition of returned items and refund deductions" section above. 

However automatic deductions such as the original shipping cost, the return shipping cost , service fee (150sek), repacking fee (70sek), payment processing fee, and inspection fee (100sek), will be charged automatically in the partial refund to account for losses due to the receiver's actions.

The total partial refund given to the customer is the total amount paid to us, subtracted by the deductions listed above.