Shipping policy

1. Where we ship
We currently ship to Sweden, the European Union, and Norway. We do not currently ship outside these regions.

2. Processing time
Orders are processed and handed to our carrier within [1–2 business days] of purchase, excluding weekends and public holidays. You will receive a shipping confirmation email once your order has been dispatched.

3. Shipping rates and delivery times (Not including processing time of 1-2 extra days)

Delivery times are estimates provided by our shipping carrier and begin from the date of dispatch, not the date of order. Delivery times may vary due to customs processing (for Norway) or local carrier delays outside our control.

4. Customs and import charges (Norway)
As Norway is outside the EU, your order may be subject to import VAT or customs handling by Norwegian authorities upon arrival, unless otherwise stated at checkout. Any such charges are the responsibility of the customer and are not included in your order total.

5. Order tracking
Once your order ships, you will receive a tracking number via email so you can follow your delivery's progress.

6. Incorrect address
Please ensure your delivery address is correct at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us as soon as possible — we cannot guarantee a change if the order has already been dispatched.

7. Lost or delayed parcels
If your order has not arrived within the estimated delivery window, please contact us at order@xvifootwear.com and we will investigate with our carrier. In the rare event a parcel is confirmed lost in transit, we will arrange a replacement or refund in accordance with Swedish consumer law.

8. Damaged parcels
If your order arrives visibly damaged, please photograph the packaging and contents and contact us within [48 hours] of delivery in order for us to resolve it.

Last updated: [Jul 26, 2026]