Terms of service

1. Company information
XVI Footwear is operated by Aiden Sadeghi, a sole trader (enskild firma) registered in Sweden, organisation number/personnummer: 080407-9135. Contact: orders@xvifootwear.com.

2. Scope
These Terms of Service apply to all purchases made through xvifootwear.com ("the Store"). By placing an order, you agree to these terms.

3. Products and pricing

- All prices are listed in SEK and are inclusive of applicable taxes unless stated otherwise at checkout.

- We reserve the right to correct pricing errors before an order is confirmed. If a pricing error is discovered after you've ordered, we will contact you before processing.

- Product availability is not guaranteed until your order is confirmed by email.

4. Orders and payment

- Orders are placed through our website and paid for at checkout via credit/debit card, processed securely through Shopify Payments.

- A contract is formed once you receive an order confirmation email from us.

- We reserve the right to refuse or cancel an order (e.g. suspected fraud, pricing error, stock issue), in which case any payment will be refunded in full.

5. Minors
Our Store is open to all ages. If you are under 18, you confirm that a parent or legal guardian has given permission for this purchase, in accordance with the Swedish Children and Parents Code (Föräldrabalken).

6. Delivery

- We currently ship to Sweden, the European Union, and Norway.

- Estimated delivery times: Sweden 1–2 business days, EU & Norway 2–6 business days. These are estimates, not guarantees.

- Risk of loss/damage passes to you once the item is delivered to your specified address.

7. Right of withdrawal and returns
You have a 14-day right of withdrawal under Swedish and EU distance-selling law. Full details are set out in our [Return & Refund Policy], which forms part of these Terms.

8. Statutory warranty (reklamationsrätt)
Under the Swedish Consumer Sales Act (Konsumentköplagen), you have the right to complain about faulty or defective goods for up to 3 years from delivery. This is separate from, and in addition to, our 14-day return policy. If a product is faulty, contact us and we will repair, replace, or refund it in accordance with Swedish law, as well as our ability to.

9. Liability

- We are not liable for indirect or consequential losses arising from use of our products.

- Nothing in these Terms limits your statutory rights as a consumer under Swedish or EU law.

- We are not liable for delays or failures caused by circumstances beyond our reasonable control (force majeure), including but not limited to natural disasters, strikes, or carrier disruptions.

10. Complaints and dispute resolution
If you have a complaint we cannot resolve directly, you may refer the matter to Sweden's National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), or use the EU's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

11. Privacy
Your personal data is processed in accordance with our Privacy Policy and the EU General Data Protection Regulation (GDPR).

12. Governing law
These Terms are governed by Swedish law. This does not deprive you of protections you're entitled to as a consumer under mandatory law in your country of residence, if you reside elsewhere in the EU.

13. Changes to these Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date.

Last updated: [Jul 26, 2026]